Our Quality Guarantee to you
We have many years experience in accurately producing corporate print and achieving the best, top end results. We take great care in printing to exact specifications and colours; we use the highest quality materials available and have many clients that can verify that we produce accurate and outstanding quality printing.
We mix all spot Pantone ® colours on a job by job basis and match them to the current Pantone ® colour guides. On uncoated stocks, (letterheads, compliment slips, Conqueror stock, White Invitation ivory board, Pads etc), we will match your spot colours to the Uncoated Pantone ® Guide. On coated stocks (Silk and Gloss stocks), we will match your spot colours to the Coated Pantone ® Guide. NOTE : The phyical actual ink mix for a Pantone ® colour is identical for coated and uncoated stocks; But the final colour will look different depending on which paper substrate it is then printed on.
We print Full colour work (CMYK) to internationally recognised ink weights on all types of stock. It should be pointed out that what your own colour ink jet / laser printer produces, or what your artwork looks like on screen, will not necessarily match our accurate printing processes. Also, print on uncoated stocks (most stationery and Conqueror stocks), will print and look differently to if it is printed on a Gloss or Silk stock. Gloss & Matt Lamination will also change the colour of the print compared to how it looked before we laminate. (The correct Pantone colours, or in the case of full colour printing, correct ink weight strengths, will always be printed on the base stock).
In the rare event of us not printing colours accurately, we require that you return the printed job back to our factory in Hersham, Surrey, in full, as it was delivered to you. We will then check and confirm that your complaint is justified*, and where agreed, we will reprint and deliver back to you at no cost.
We want you to be happy with every printed order we produce. We rely on repeat business and referrals, and in order to achieve this, our aim is to produce to the utmost in achievable quality and highest standards and service in print - every time!
* In the event of a complaint, but where we think we have produced your print accurately to accepted industry standards, and to your instructions, we will discuss your concerns with you and if needed, get a second opinion from the BPIF (British Printing Industries Federation) whose opinion either way we will respect. Our full Terms & Conditions apply.
